Order Processing
- Normal products (without personalized) may take one business day to processing before send to delivery service
- Personalized products need to take 2-3 business days to be processed and start dispatching
- In case personalized products need to more than 3 business days to process, we will let you know estimated date for processing. You can accept or reject that date. In case of reject, we will fully refund your order as our refund policy
- All order made after 10:00 AM (UTC) will be start processing on next day (00:00 AM UTC)
Delivery policy
- After your order processed, we will start dispatching and send you a tracking code and you can use this code to track your order shipment status
- Depend on your items we will offer one of shipment class below (you can see in checkout page):
– Normal (8 – 12 business day)
– Express (5 – 8 business days)
– Priority (set your expected date)
- Customers need to pay any additional fees and taxes, we just only pay shipping fee for service provider
- Please drop your email to support@customdecorations.net or submit contact form if you don’t get your goods after estimated date of delivery. we will help to contact with delivery service and get back to you.